Get in touch
Already with us?
Feedback and complaints
If something isn't right, you can:
- email feedback@ownhome.com
- write to 52 Kellett Street, Potts Point NSW 2011
- call 02 7248 7528
- tell anyone in our team.
Our Complaints Policy explains how we handle it.
Not satisfied with our response?
You can contact the Australian Financial Complaints Authority (AFCA), a free and independent service:
- website: afca.org.au
- email: info@afca.org.au
- phone: 1800 931 678
- mail: GPO Box 3, Melbourne VIC 3001
Protect yourself from scams
OwnHome will never ask you to change your payment or bank details by email. If you receive a request like this, don't act on it or reply to it. Contact us using the details on this page to check first.
Financial hardships
If you're having trouble making your repayments, or think you might soon, please contact us as early as you can. You don't need to use any particular words or fill in a form. We'll talk through your situation and the options that may be available. You can also ask someone to contact us for you, such as a family member or financial counsellor.
Email lending@ownhome.com · Call 02 7248 7528 · Write to 52 Kellett Street, Potts Point NSW 2011
Free, confidential financial counselling is available from the National Debt Helpline on 1800 007 007.